Custom-made to order
Other pieces By Olofane
Submit your request for information, add the most interesting products to your Price list, and share any questions with us before sending it. We will respond as soon as possible.
Please remember that our By Olofane pieces are made to order. We recommend starting your inquiry as far in advance as possible to ensure delivery on the dates that best suit you.
Frequently Asked Questions
Each Olofane piece is unique, so we provide pricing on a personalized basis. Add the pieces you are interested in to your price list and send us your request: we will send the information to your email as soon as possible. We would also be delighted to assist you at our store in Madrid.
No. A price request is a non-binding inquiry and does not imply a reservation of the piece. As these are unique items, availability is maintained until the purchase is confirmed, meaning another interested party could acquire it first. We appreciate your understanding.
Not at that stage either. Even when you accept the price list and the invoice process begins, the piece remains available until we receive your proof of payment. Therefore, if someone else completes the process and sends us their proof of payment in the meantime, the piece will become theirs and we will no longer be able to reserve it for you. We therefore recommend sending us the proof of payment as soon as possible.
Once you receive your price list, you can formalize the purchase from the same email. We currently work via bank transfer; once you have made the payment, please send the proof of payment to info@olofane.com to finalize your order. The purchase link is valid for 24 hours.
Yes. All our prices for Spain are shown including VAT. For shipments outside of Spain, the transaction is exempt from VAT, as will be indicated on your price list.
Our pieces are delicate and we prepare them with the utmost care. For this reason, the cost is always detailed as “shipping and packaging.” If you prefer, you can collect your piece at our Madrid store at no cost; should you require custom crate packaging for transport, this will be quoted separately. We will be happy to advise you on the best option for each piece.
Some of our pieces allow for customization—for example, in the finish, color, or certain details. In these cases, the piece is purchased first and the work is carried out afterward, quoted separately according to the details we agree upon with you. We would be happy to discuss whatever you have in mind.
Yes. For pieces that require restoration or a specific intervention, we first formalize the acquisition of the piece and, once confirmed, we begin the work, with its corresponding value detailed in advance. We will keep you informed throughout the process, as care in every detail is part of what sets us apart.
Of course. We invite you to visit us at our store in Madrid, where you can appreciate each piece in person and we will be happy to assist you.
